Silicon Valley-based freelancer Howard Baldwin has written about business and technology since 1987. For a variety of corporate clients, large and small, he writes case studies, newsletters, Web site copy, blogs, white papers, and other communications material. Send questions and comments to him through LinkedIn at http://www.linkedin.com/pub/howard-baldwin/0/1a8/267, or check out his work at http://www.mediabistro.com/HowardBaldwin.